Planning and Quality

Quality Management

Welcome to Quality Management at UWS. The Office of Planning and Quality (OPQ) team is led by Professor Geoff Scott, Pro-Vice-Chancellor Quality (PDF, 7Kb).

OPQ coordinates University quality management initiatives; provides advice on strategic planning and review activities and provides information for tracking and improving performance. The office also has overall responsibility for the complaints resolution processes.

Management of quality at UWS is underpinned by an overall quality management framework (PDF, 22Kb). This framework has been developed and tested over the past decade in consultation with higher education systems around the world and in partnership with a range of Australian universities. For additional information, refer to the UWS Resources on Quality Management.

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AUQA Audit

The first Australian Universities Quality Agency (AUQA) audit of whole-of-UWS occurred in 2006. AUQA undertakes major audits of all Australian universities as part of a five-year review cycle.

The Final UWS AUQA Cycle 1 Report (January 2007) of the AUQA audit of UWS details the Audit Panel's findings, recommendations, affirmations and commendations. Overall the audit delivered a very positive assessment of the University's progress against its mission and objectives and its overall quality management system. The identified areas for improvement are being addressed by the University. For more information, please refer to the AUQA Cycle 1 Audit 2006.

The AUQA Cycle 2 audit for UWS is tentatively scheduled for May 2011. Planning for Cycle 2 has been underway since 2008. The self-assessment phase across Schools, Colleges and Divisions between June and October 2009 is followed by the AUQA Cycle 2 trial audit in September 2010.

The AUQA Cycle 2 self-assessment themes are:

• Student retention - improving retention, first year experience, assessment and transition
• Internationalisation - internationalising the curriculum

For more information, please refer to AUQA Cycle 2 Resources.

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Planning and Review

OPQ assists with coordinating the University's integrated planning and review processes.

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Tracking and Improving Performance

The University takes an evidence-based approach to continuous improvement. Management information is derived from a range of sources to identify and address key areas for improvement.

» Management Information and Statistics
» Annual Course Reports (requires staff login)
» Tracking and Improving Performance
» Surveys

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Complaints Management and Resolution

UWS seeks to resolve complaints informally at the local level - that is, the level at which the decision taken or behaviour complained about occurred.

The University is currently establishing a complaints management framework that is benchmarked against Australian and international standards.

Resolving complaints at UWS
For additional complaints handling information or to seek advice, please refer to the Complaints Resolution Process.

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More Information

If you require further information or have any additional enquiries, please contact us.

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