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Alesco Upgrade

The 2011 Alesco upgrade has meant that some changes are required for systems drawing data from Alesco or related data exchanges. This FAQ discusses the implications of the changes and the actions required. A staff login is required to view the FAQ.

AirUWS-Lite

These fact sheets cover connecting to AirUWS-Lite, the UWS wireless network. For more information on wireless at UWS, please see the AirUWS-Lite pages. Note: The original AirUWS network has been replaced by AirUWS-Lite.

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AMIS Accounts

Covers AMIS user accounts (Associate Management Information System). AMIS accounts are required so that associates of UWS can obtain MyUWSAccounts and therefore access to the UWS network and internet.

ITS Self Service Desk

Covers staff and students self logging of IT issues into the BMC Remedy Action Request System used by ITS for tracking and actioning IT requests.

Lecture Theatre Audiovisual Lecterns

A user guide covering the features of the audiovisual lecterns available in many University lecture theatres. This user guide will also be made available at the relevant audiovisual lecterns.

Macintosh Specific

AirUWS-Lite

Connecting to the University's wireless network.

Installing Office 2011

This fact is aimed at IT Support staff installing Office 2011 on UWS Macintosh computers.

Configuring Outlook 2011

This fact sheet will help you set up Outlook 2011 and import your email signatures from Entourage.

UWS Central (SharePoint)

Covers using UWS Central (SharePoint) with a Mac.

UWS VPN (Virtual Private Network)

Install the software needed to connect to UWS VPN with a Mac.

Proxy Server

Covers the correct proxy server settings for use when connected to the UWS network. While Internet Explorer is the only supported browser software at UWS, these fact sheets include settings for a number of popular browsers.

Postgrads and IT

Covers the additional services IT is able to provide postgrad students, including AMIS accounts, software installations and access to computers.

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Phones and Mobile Data Plans

Data Roaming Bundles for Overseas Travel

Information about data roaming bundles, used to reduce download costs while overseas on official business. Data downloads are frighteningly expensive when you are travelling overseas. Don't get hit with a bill for thousands of dollars!

Minimising Global Roaming Charges

Covers methods for reducing roaming charges when you are overseas. Don't suffer from bill-shock! Roaming charges vary from country to country, and can be very expensive. Follow these tips to keep your costs down.

Vodafone Mobile Broadband Setup

Provides basic instructions on setting up and using a Vodafone Mobile Broadband USB Stick. Mobile broadband is an alternative to searching for free WiFi hotspots when travelling on official business.

Software - installing advertised programs

Standard UWS computers have access to a range of pre-configured and tested software ready for installation. This fact sheet shows how to access and install that software.

WebDrive

Covers using WebDrive software at UWS. WebDrive is the only supported WebDAV software at UWS, and will be used in place of File Transfer Protocol (FTP) software to update those websites not managed through the University Content Management System.

  • WebDrive (opens in a new window) (PDF, 755Kb)

Adding a Network Printer

Need to print to a different printer than usual? This fact sheet covers adding any UWS networked printer to your list of available printers.

Creating PDFs with Office 07

Do you need to create simple PDF files from Office programs such as Word? Office 07 makes the task easy, and no additional software is required, saving costs for your unit.

UWS Virtual Private Network

Covers connecting to the UWS computing environment from off campus.

Email

Email Settings

Covers the basics of configuring Outlook (Office 2007) to receive UWS email. Note that Entourage (Macintosh) is no longer compatible with the mail system used at UWS. Macintosh users should upgrade to Office 2011 and use Outlook (which replaces Entourage) instead.

Email Hoaxes

Tips to identify hoaxes and scams and to help you avoid being a victim.

Enabling Email

ITS is improving the processes that provide staff email addresses and accounts. This fact sheet looks at stage one, which allows supervisors to kick start the email generation process, including reserving the email address. This system is expected to come online in November 2010.

Outlook at home/off campus

This fact sheet covers setting up Outlook for off campus access. Please note that the recommended and supported method of accessing email off campus is Outlook Web Access (opens in a new window).

Outlook Rules

Outlook rules assist you to manage your email more effectively. This fact sheet covers creating a basic rule from an existing message.

Outlook Out Of Office Assistant

Ever wondered how to setup an automatic reply to emails received when you're unavailable? This fact sheet shows how.

Outlook Recover Deleted Email

Sometimes we empty our email deleted items folder a little prematurely. This fact sheet explains how you can recover recently deleted email, even after you have emptied the deleted items folder.

More information

Requests and suggestions for future fact sheets should be sent to Tony Fathers. Please note that it may not be possible to satisfy all requests. 

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