ITS Service Desk

Library Assistance?

Contact Information Central (opens in a new window) for help finding information, using library computers, loans/renewals/late fees, off campus access, Turnitin, EndNote.

vUWS Assistance?

Visit http://vuws.uws.edu.au (opens in a new window) for information about logging into vUWS, accessing your sites and getting help.

IT Service Desk Hours of Operation

Monday to Friday - 8.00 am to 5.00 pm

We also provide an out of hours voicemail service. Please leave a message along with a contact phone number and we will call you back as soon as possible on the next working day. Alternatively, you can use the IT Self Service Desk (opens in a new window) to self log IT issues 24x7, 365 days per year.

Service Desk desktop icon

All users of standard UWS Windows based PCs have this icon on their desktop. The icon is a quick link to this page and provides an alternative method of contacting the IT Service Desk and finding our information and services. From here, you are able to quickly access the IT Self Service Desk, IT Fact Sheets, our forms, password information, and our contact details.

Password issues?

Please be sure to visit myuwsaccount (opens in a new window) for issues such as change password and change secret question and answer.

Information on password expiry (opens in a new window)

IT Fact Sheets

IT Fact Sheets (opens in a new window) are a series of documents designed to help you with common problems with configuring and connecting to various IT services.

IT Forms

ITS is working towards replacing its paper based forms with electronic versions. In the meantime, you can find paper based IT forms (opens in a new window) here, including the popular User ID and Services Request form (used to have an email account created and to gain access to other services).

Services Catalogue

Please be sure to visit the IT Services Catalogue (opens in a new window), a listing of IT services offered to UWS students, staff and visitors. Entries include brief and more detailed information on the service, contact details, availability and links to more information. For more information, please visit the IT Services Catalogue (opens in a new window).

At the IT Service Desk

The Service Desk has five operators and one supervisor.

What happens when I call the IT Service Desk?

The Service Desk Operator will ask you some questions to determine the problem. In many cases, the operator will be able to resolve the issue immediately. If the operator cannot resolve the problem, they will log a job to a campus support team, or to a more specialised ITS team, depending on the nature of the problem.

Each month, the IT Service Desk receives an average of:

• 5000 phone calls
• 1650 email requests
• 200 IT services request forms

Contact us

You can contact the IT Service Desk on:
Phone (02) 9852 5111 or ext 5111
Fax (02) 9678 7191 or ext 7191
Email: servicedesk@uws.edu.au

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